Wendell, North Carolina – KIOTI Tractor, a division of Daedong Industrial Co., Ltd, unveiled a new 5-PAW Dealer Excellence Program at their annual dealer meeting. The program features five evaluation areas: Sales, Service & Parts, Customer Satisfaction, Issue Resolution and Facility Appearance, which includes providing ample parking, a clean and pleasant purchasing environment, an attractive product display, and ample parts, service and sales areas. Every year, the criteria for this program in each of these categories will become more stringent, to ensure that dealerships are consistently maintaining superior customer service and an attractive and functional sales facility.
Following an extensive review program that began just after the annual dealer meeting, the company is pleased to announce that the following dealers have earned their 5-PAW Certification for the program?s first year, which will run from October 1, 2008 – September 30, 2009:
1. Atrac Co., LLC of Clarksville, Arkansas
2. Burr Farm Machine, Inc. of Dunbar, Nebraska
3. C. Smith & Son Farm Equipment of Clyde, Texas
4. County Tractor & Equipment of Doniphan, MO
5. Equipements G. Gagnon, Inc. of Maskinonge, Quebec, Canada
6. Hepson Equipment, Inc. of Brandon, Manitoba, Canada
7. Holtsclaw Sales & Service of Switz City, Indiana
8. Hoover Tractor, Inc. of Mifflinburg, Pennsylvania
9. Irrigation-Mart, Inc. of Ruston, Louisiana
10. Little Tractor & Equipment, Inc. of Metropolis, Illinois
11. Lynch Equipment Company, LLC of West Plains, Missouri
12. Michigan Iron & Equipment, LLC of Morrice, Michigan
13. Mountaineer Power Equipment of Peterstown, West Virginia
14. Off Duty Ranch, Inc. of Peru, Indiana
15. Paige Tractors, Inc. of Paige, Texas
16. Perryville Outdoor Products of Perryville, Missouri
17. R.E. Egger Truck & Machine of Dunnville, Ontario, Canada
18. Riley Equipment Sales of West Portsmouth, Ohio
19. Rivera's Machinery, Inc. of Donna, TX
20. S&R Turf & Irrigation Equip. of Galivants Ferry, South Carolina
21. S and W Feed & Supply, Inc. of Carson City, Nevada
22. Tri-County Supply, Inc. of Chaffee, New York
23. Whittemore & Sons of Skowhegan, Maine
'We are extremely excited about KIOTIs new 5-PAW Program and pleased with our recent certification as a 5-PAW Dealership' states James Little of Little Equipment. 'It means a great deal to us to provide our customers with high-quality products and personalized service. To be recognized by KIOTI for our efforts in these areas signifies that our values and theirs are well aligned, making for a great partnership.'
KIOTIs new 5-PAW Dealer Excellence Program was initiated to recognize KIOTI dealerships who promote professionalism, have a high level of customer satisfaction and provide superior service on an ongoing basis. 'Each of the dealers issued a 5-PAW Certification is exceptionally valuable to KIOTI and is an essential part of our past and future successes,' states CG Kim, President of KIOTI.
As part of their new certification, 5-PAW KIOTI dealers will be advertised as such in trade publications, regional advertisements, on KIOTIs website and through signs, banners and plaques provided to them for display around their showroom. All of these items will contain a unique KIOTI 5-PAW program logo that only certified dealers will have permission to use. Additionally, special marketing programs will be offered exclusively to 5-PAW dealers, such as an increase in co-op funding from 50% to75% reimbursement.
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